Privacy Policy

1. Introduction

Wan Hei (referred to in this policy as "we", "us" or "our") is committed to protecting the personal data of everyone who contacts us, visits our website or becomes a resident or family member within our community. This policy explains what personal information we collect, why we collect it, how we use it and what rights you have in relation to it.

This policy applies to our website at wan-hei.live and to any personal data you share with us through enquiry forms, telephone calls, emails or in-person visits. Questions about this policy should be sent to [email protected].

2. Data We Collect

We collect personal data that you provide to us directly, including:

• Name, email address and telephone number (from enquiry forms or calls)
• Enquiry details and preferences (from messages you send)
• Resident information (name, date of birth, health-related preferences, emergency contact details) — collected only for residents and with explicit consent

We also collect limited technical data from our website automatically, such as browser type, pages visited and referring URL, through cookies and analytics tools. See Section 5 for more on cookies.

3. How We Use Personal Data

We use personal data for the following purposes:

• Responding to enquiries and providing information about our living arrangements
• Arranging visits and communicating with prospective residents and families
• Managing day-to-day care and support for current residents
• Communicating with family members as authorised by the resident
• Complying with legal and regulatory obligations applicable in Hong Kong
• Improving our website and service quality through aggregate analytics

The legal basis for processing your data is consent (for website enquiries), contractual necessity (for resident care), and legitimate interests (for improving our services). We do not use personal data for automated decision-making or profiling.

4. Data Protection Measures

We take appropriate technical and organisational steps to keep personal data secure. These include:

• Encrypted storage of digital records
• Access limited to staff members with a direct care or administrative role
• Secure disposal of physical documents containing personal information
• Annual review of data security practices

5. Cookies

Our website uses cookies to remember your preferences and understand how visitors use the site. Essential cookies are always active. Optional analytics and preference cookies can be declined at the cookie banner shown on your first visit. For full details, see our Cookie Policy.

6. Data Retention

Enquiry records are kept for up to 12 months. Resident records are retained for the duration of residency and for 7 years thereafter, in compliance with standard practice under Hong Kong law. Records are then securely destroyed.

7. Third-Party Sharing

We do not sell or rent personal data to third parties. We may share data with service providers (such as our website hosting provider) under strict data processing agreements. We may also share information with healthcare practitioners or emergency services where a resident's welfare requires it, or where required by law.

8. Your Rights Under Hong Kong Law

Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent for non-essential processing at any time
• Object to certain uses of your data

To exercise any of these rights, please contact us at [email protected]. We will respond within 40 days as required by the Ordinance. If you believe your rights have not been respected, you may lodge a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong.

9. Children's Privacy

Our services are directed at adults and their families. We do not knowingly collect personal data from individuals under 18 years of age through our website forms.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available at this page. If material changes are made that affect residents' data, we will communicate those changes directly to affected individuals.

11. Contact Us

For any privacy-related enquiries, please contact:

Wan Hei Senior Living Residence
102 Plover Cove Road, Tai Po, New Territories, Hong Kong
Email: [email protected]
Phone: +852 2914 7305